Jilievobd's Privacy Policy

1 Introduction

Jilievobd is a leading online gaming platform in Bangladesh. We believe that protecting every user's personal information is a fundamental responsibility. This Privacy Policy ("Policy") explains how jilievobd collects, uses, stores, and protects your personal data.

By registering on our platform or using our services, you agree to this Privacy Policy. This policy is part of our Terms & Conditions- linked with and both apply together.

We continuously improve our security measures. You will be notified in advance of any changes to this policy.

2 What information we collect

Jilievobd collects certain information to provide its services. This data falls into two main categories:

Information Provided Directly

• Full Name & Date of Birth (for age verification)
• Mobile number and email address
• Password (stored in hashed form and never readable in plain text)
• Payment Details (bKash/Nagad/Rocket number)
• Identity documents submitted for KYC verification

Automatically Collected Information

• IP Address and Device Information
• Browser type and operating system
• Time spent on site and pages visited
• Gaming Activity Logs & Transaction History
• Cookies & Session Data

3 How we use your information

Jilievobd uses your information only for specific, legitimate purposes. The main reasons we use your data are:

1. Account Management: To verify registration, login, and identity confirmation.
2. Payment Processing: To process deposits and withdrawals securely.
3. Customer Support: To resolve your complaints and questions promptly.
4. Fraud Prevention: To detect suspicious activity and keep your account secure.
5. Legal Obligations: To meet regulatory authority requirements.
6. Service Improvement: To analyze and improve your experience on the site.
7. Promotional Communications: To inform you about bonuses and offers, with your consent.

We never sell your information to advertisers or use it for unrelated purposes.

4 Data Sharing & Third Parties

Jilievobd does not sell or rent your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Providers: To process transactions via bKash, Nagad, and Rocket only.
• Legal Authorities: Upon a court order or lawful government request.
• Technology Partners: Service providers essential to site operations — they are also bound by this policy.
• Anti-Fraud Organizations: To uphold security standards across the gaming industry.

5 Cookie Policy

Jilievobd uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie Types

• Essential Cookies: Required for login sessions and security — cannot be disabled.
• Functional Cookies: Remembers your language and preferences.
• Analytics Cookies: To understand which sections of the site are used most.
• Marketing Cookies: Activated only with your consent.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

6 Data Retention Period

Jilievobd does not retain your information longer than necessary. How long we keep data depends on its type and legal requirements:

• Account Information: for the duration the account is active and a minimum of 5 years after closure.
• Transaction records: typically 7 years, as required by law.
• KYC Documents: as required by the regulatory authority.
• Cookie Data: Cleared at session end or when the browser is closed.
• Gaming Logs: Retained for up to 2 years.

Once the retention period expires, data is securely deleted or fully anonymized so that you can no longer be identified.

7 Your Rights

As a jilievobd user, you have the following rights over your own information:

To exercise these rights, contact our support team. We typically respond within 72 hours.

8 Child Protection

Jilievobd strictly does not serve anyone under the age of 18. Our platform is for adults only.

We do not knowingly collect personal information from minors. If a parent or legal guardian believes their child has registered on our platform, please contact us immediately — we will delete that account and all associated data.

9 Security Measures

Jilievobd uses industry-leading technology to keep your information secure. Our security framework includes:

• TLS/SSL Encryption: All data transfers are protected with 256-bit encryption.
• Password Hashing: Passwords are stored using the bcrypt algorithm — no one can read them.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS Protection: Prevention of unauthorized access and attacks.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• 24/7 Monitoring: Immediate detection and prevention of suspicious activity.

Please note that no method of transmission over the internet is 100% secure. Never share your password with anyone, and report anything suspicious to us right away.

10 Privacy Policy Updates

Jilievobd may update this Privacy Policy from time to time — due to new technology, legal changes, or service improvements. For any significant changes, we will:

• We will send SMS notifications to your registered mobile number.
• A clear notice will be displayed when you log in to the platform.
• The date of the latest update will be displayed at the top of this page.

Continued use of the service after any changes are made will be considered acceptance of the updated policy. We recommend reviewing this page periodically.

11 Contact Us

For any questions, complaints, or data-related requests regarding our Privacy Policy, please get in touch with us:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Language: Support is available in both Bengali and English.
• Response Time: Usually within 72 hours